INFO / F.A.Q.

The Hotel Castello Lake Front is located in the heart of Malcesine, at only 50 metres from the historical centre and at 150 metres from the Monte Baldo cable car. As well as visiting the botanical gardens, guests can reach the international regatta course which is just a five-minute drive away.

Reservations

As a small family-run hotel that works directly with private clients (no traditional tour operators), we do not accept large groups of people (weddings, events, etc…).

Reservations require a minimum stay which is usually 5 nights.

Reservations for fewer nights are available approximately 1 month after scheduled arrival.

In case of your booking, you will receive our written confirmation with a deposit request (otherwise the room is not considered booked).

Check in - Check out

Check in and check out at the reception of the Hotel Castello.

Check in from 2 pm to 11 pm. Check out 10 am.

After checking out, the parking lot of the hotel is available until max 2 pm (ask at reception).

Visa and Mastercard are accepted.

Breakfast - Meals

Breakfast buffet is from 7 to 10.30 am.

The breakfast buffet must be consumed in the dining room: food and drink cannot be taken away.

The additional breakfast-buffet (for example for non-resident guests) cost Euro 25.00 per person.

Room service is available with a supplement of Euro 10.00 per person.

Lunch and Dinner

It is not possible to reserve a specific table for dinner.

Cancellation

The penalties indicated below are reciprocal: they apply to the hotel as much as to the booking customer.

We strongly recommend that you take out insurance to protect the holiday: in case of cancellation of the reservation you will be refunded. Think about it…

Insurance link: https://www.care4uhotel.com/en/polizza/care4uhotel

We inform you that in case of a cancellation (or modification) of a booking pre-paid, non refundable:

the total price of the reservation will be charged on the day of booking. Please note, if cancelled, modified or in case of no-show, 100 percent of the total price of the reservation will be charged.

In case of a Booking guaranteed by a deposit:

– no penalty up to 15 days before arrival (check in); – when cancellation (or modification) is communicated less than 14 days before arrival (check in), any deposit is lost.

Early check out - Late check in

If a guest stays for a shorter time than agreed in the hotel, will still have to pay the full amount.

Late arrival does not give the guest the right to extend his stay beyond the established day, or not to pay the room rate for the booked but not used days.

Malcesine sul Garda is known for its impressive Scaligero Castle which dominates the town from the top of the rock. Because of its particular location, between Monte Baldo and Lake Garda, and its medieval historical town centre, Malcesine is one of the most popular tourist destinations.

Extra price

Children from 0 to 2 years, + Euro 20,00, with or without cradle
Children from 2 to 17 years in parents’ room, + Euro 30,00, with or without bed
Supplementary bed in double bedroom + Euro 30,00
Dog, accepted upon request, has a cost of Euro 25,00 per day.
The buoy has a cost of Euro 20,00 per day.
Tourist tax 2024 = Euro 2.00 per person per day.

Pets

SOME SMALL WARNINGS for the peaceful coexistence of all hotel guests

We accept a limited number of guests with pets (and max 1 for room), in order to guarantee a pleasant stay for everyone
A well-behaved dog, who is on a lead, may freely accompany you during your stay at our hotel
You are free to bring your dog to dinner. We will reserve a table in a dedicated area
In the breakfast room the dog is accepted from 7.00 to 8.30 and from 10.00
The dog crouches on the floor (no chairs, sunbeds or similar).
Please do not use hotel towels/beach towels for your dog
A payment of 25 Euros per dog per day will be applied